Shipping and Delivery
Orvanur ships to destinations currently available at checkout. Review the available shipping options and final charges before completing your purchase.
Order Processing
Orders are normally processed within 1–3 business days after payment authorization and order confirmation.
Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays normally begin processing on the next business day.
Processing may take longer during periods of high order volume, holidays, stock verification, or address checks. If a significant delay affects your order, we will make reasonable efforts to notify you using the contact information provided at checkout.
Shipping Rates
For supported destinations, the following rates apply in USD:
- Orders from $0.00 to $44.99: $5.99 Fast Shipping
- Orders of $45.00 or more: Free Shipping
Available destinations, shipping options, and final charges are displayed at checkout. Review the final order total before payment.
Estimated Delivery
Estimated delivery is generally 5–15 business days after dispatch, depending on destination, carrier operations, and customs processing.
Processing time is separate from shipping transit time. Delivery estimates are not guarantees and may be affected by weather, public holidays, remote destinations, customs clearance, and address issues.
Order Tracking
When tracking information becomes available, it will be sent using the contact information supplied with your order.
Tracking may not update immediately after a shipment is prepared. Allow time for the carrier to scan the parcel and update its records.
Shipping Address and Corrections
Provide a complete and accurate shipping address, including any necessary apartment, unit, building, and postal-code details.
If you notice an error, email service@orvanur.com as soon as possible with your order number and corrected address.
Address changes cannot be guaranteed once fulfillment has begun or the parcel has been handed to the carrier. If an address issue prevents delivery, contact us so we can review the available options and any applicable costs.
Customs, Duties and Taxes
International shipments may be subject to customs duties, taxes, or local handling charges imposed by the destination country.
Unless expressly included at checkout, these charges are separate from the product price and shipping fee and may be payable by the recipient.
Delayed or Missing Parcels
If tracking has not updated for an extended period, your parcel is overdue, or a parcel marked as delivered cannot be located, contact us with:
- Your order number
- The email address used at checkout
- Your tracking number, if available
- A brief description of the issue
For parcels marked as delivered, also check with household members, building reception, and nearby safe delivery locations.
We will review the shipment information and, where appropriate, coordinate with the carrier to investigate and explain the next steps.
Damaged, Incorrect or Missing Items
Inspect your order upon arrival. If a planter arrives broken, chipped, cracked, incorrect, or incomplete, contact us promptly with your order number and a description of the issue.
Where safe to do so, include clear photographs of the affected item, protective packaging, outer parcel, and shipping label. Identify any missing components included in the purchased listing.
Do not plant in or use a damaged or unstable container. Do not handle sharp fragments for photographs or retain damaged pieces if doing so would create a safety risk.
Retain packaging where reasonably possible and contact us before returning damaged items. Available resolutions will be reviewed in accordance with our Returns & Refunds Policy and applicable consumer rights.
Customer Support
Email:
service@orvanur.com
Business Hours:
Monday to Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays.
Response Time:
We typically respond within 1–3 business days.
Company Information
Company Name:
Jingjiang Zhangcheng Network Technology Co., Ltd.
Business Address:
No. 3, Zone 2, Gongxiao Xincun, Jingjiang, Jiangsu, China