FAQ
Frequently Asked Questions
What does Orvanur sell?
Orvanur offers decorative indoor planters in varied shapes, colors, and finishes. Review each product description for confirmed specifications and intended use.
Does my purchase include a plant?
Plants, soil, nursery pots, saucers, stands, and other styling objects are not included unless the individual listing expressly states otherwise.
How do I choose the right size?
Compare the planter's confirmed internal dimensions with your nursery pot or intended planting arrangement. External dimensions do not necessarily represent usable internal space.
If measurements are unclear, contact service@orvanur.com before ordering.
Do all planters have drainage holes?
No drainage feature should be assumed. Check the individual product description for drainage holes, plugs, and included saucers.
Can I plant directly into the container?
Only where the product information confirms that use. If drainage or water-holding suitability is unclear, contact us before planting or filling.
Are the planters watertight?
Water-holding suitability varies by product. Do not assume a decorative container is watertight from its name or appearance. Protect moisture-sensitive furniture and check for leakage during use.
Can I use the planters outdoors?
Products are intended for indoor use unless the applicable listing expressly confirms outdoor suitability. Do not assume frost or weather resistance.
What materials are used?
Materials vary by item. Review the confirmed product description rather than relying on the appearance of a finish. Contact us if an important material detail is missing.
How should I clean my planter?
Follow the item-specific instructions. Where suitable, wipe with a soft, lightly damp cloth and dry promptly. Avoid abrasive cleaners, impact, and rapid temperature changes.
Where do you ship?
We ship to destinations currently available at checkout. Enter your delivery address to review available shipping options before purchasing.
How much does shipping cost?
- Orders from USD $0.00 to $44.99: $5.99 Fast Shipping
- Orders of USD $45.00 or more: Free Shipping
Review the final shipping charge at checkout before payment.
When will my order be processed?
Orders are normally processed within 1–3 business days after payment authorization and order confirmation. Business days are Monday through Friday, excluding public holidays.
How long does delivery take?
Estimated delivery is generally 5–15 business days after dispatch. Processing time is separate from shipping transit time.
Estimates are not guarantees and may be affected by carrier operations, customs clearance, weather, public holidays, and address issues.
How can I track my order?
When tracking information becomes available, it will be sent using the contact information supplied with your order. Allow time for the carrier to scan the parcel and update its records.
Will customs duties or taxes apply?
International orders may be subject to customs duties, taxes, or local handling charges. Unless expressly included at checkout, these charges may be payable by the recipient.
Can I change or cancel my order?
Email us as soon as possible with your order number and exact requested change. Requests are reviewed according to the order's current status. Changes and cancellations cannot be guaranteed once fulfillment has begun or the parcel has shipped.
What if my parcel is delayed or missing?
Contact us with your order number, checkout email address, tracking number if available, and a description of the issue.
If tracking shows delivery, also check with household members, building reception, and nearby safe delivery locations. We will review the shipment information and explain the next steps.
What if my planter arrives broken or chipped?
Contact us promptly with your order number and, where safe, photographs of the affected item, packaging, and shipping label.
Do not use damaged containers or handle sharp fragments for photographs. Contact us before returning broken items.
Can I return a planter?
You may request a return within 30 days of delivery, subject to our Returns & Refunds Policy and applicable consumer rights. For change-of-mind returns, items must remain unused, unplanted, and in their original condition.
Contact us before sending anything back to receive the appropriate instructions and return address.
Who pays for return shipping?
Customers are responsible for return shipping unless an item is defective, damaged on arrival, incorrect, or applicable law requires otherwise. Contact us for instructions before arranging a return.
How will I receive my refund?
Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank and payment-provider processing times vary.
Which payment methods can I use?
Available payment methods are displayed at checkout. Do not email full payment card numbers, security codes, passwords, or verification codes.
How do I contact customer support?
Email: service@orvanur.com
Business Hours: Monday to Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays.
Response Time: We typically respond within 1–3 business days.
Who operates Orvanur?
Orvanur is operated by Jingjiang Zhangcheng Network Technology Co., Ltd.
Business Address:
No. 3, Zone 2, Gongxiao Xincun, Jingjiang, Jiangsu, China
This business address should not be used for returns unless customer support specifically confirms it.